Privacy Policy

Whitehorse Freight

1. Introduction

At Whitehorse Freight, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, whether online or offline.

By using our services or providing us with personal information, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal information from you:

• Personal Identification Information: Name, email address, phone number, mailing address, billing address, and any other information necessary to provide our freight services.
• Business Information: Company name, business address, tax identification number, and payment details (credit card or bank information).
• Communications: Any correspondence with you, including inquiries or support requests.
• Usage Data: Information related to your use of our website and services, such as IP address, browser type, time spent on the site, and browsing activity.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and deliver our freight services, including managing shipments, tracking deliveries, and processing payments.
• To communicate with you, respond to your inquiries, and provide customer support.
• To process payments and manage accounts.
• To comply with legal and regulatory obligations.
• To improve our services and website functionality.

4. Sharing of Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your data with third-party vendors, contractors, or service providers who assist us in operating our business, such as payment processors, shipping carriers, and website hosts. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.
• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.

5. TCR Compliance (Telecommunications Consumer Protection)

As part of our commitment to compliance with telecommunications regulations, including the Telecommunications Consumer Protection Act (TCPA), we ensure that:

• We do not send unsolicited marketing communications to your mobile phone or landline unless we have received express consent to do so.
• You have the option to opt-in and opt-out of receiving marketing communications via text message, email, or phone call.
• Any marketing communications sent via SMS or voice message will comply with applicable laws and regulations, including clear identification of the sender and an option to stop receiving further communications.
• Information on the types of messages the recipient can expect to receive.
  • Updates regarding your orders, deliveries, or other relevant information.
• Standard messaging disclosures
  • Messaging frequency may vary.
  • Message and data rates may apply.
  • You can opt out at any time by texting STOP.
  • For assistance, text HELP or visit our Privacy Policy and Terms of Service at https://whfreight.com/privacy-policy/

SMS CONSENT:

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

6. Data Security

We take the security of your personal information seriously and use reasonable measures to protect it from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and other physical and electronic safeguards. However, please be aware that no security system is completely foolproof, and we cannot guarantee the security of your information transmitted to us.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and request corrections or updates if it is inaccurate or incomplete.
• Opting Out of Marketing Communications: You can opt-out of receiving marketing communications at any time by following the instructions in the communication or by contacting us directly.
• Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain it.

To exercise your rights, please contact us at the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance user experience and analyze site traffic. Cookies are small data files stored on your device that allow us to remember your preferences and provide you with personalized content. You can disable cookies in your browser settings, but this may affect your experience on our website.

9. International Transfers

If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States or other countries. By providing us with your information, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Whitehorse Freight
800-815-7339 2670
Chancellor Dr
Crestview Hills, KY 41017